Northern Berkshire Community Coalition

Organizing and supporting the Northern Berkshire community for over 33 years!

There are currently three employment opportunities at nbCC as part of the expansion of our Family Resource Center, The Family Place.


Submissions are due by Friday, December 13th. Mail to Amber Besaw at 61 Main Street, Suite 218, North Adams, MA 01247. Please include a cover letter, resume and contact information for 3 references.


Click the links below for more details.


Family Support Worker


Administrative Assistant


Family Resource Center Clinician

Job Description for Family Support Worker


The Family Support Worker is responsible for providing support and educational services to families who have engaged with nbCC.  The Family Support Worker will provide services at The Family Place site, in the community, and in the homes of families, when applicable.


Reports to: Family Support & Education Coordinator @ nbCC

Hours:  Full Time Equivalent

Exempt Status: Non-Exempt


Responsibilities include but are not limited to:

• Partner with each family to assess strengths, identify areas of need, and to provide support needed for the family to improve their stability and for the parents to have the resources needed to meet the needs of their children and family.

• Develop and maintain supportive and trusting relationships with families served.

• Assist families with completion of intake paperwork or other supportive documentation, as appropriate. Obtain a signed release of information for all collateral contacts, prior to making any disclosures of private or confidential information.

• Schedule in person visits (frequency and location) with each family as agreed upon by the family. Maintain phone or email contact, as designated by the family, between appointments as needed.

• Connect and support access for any family with community resources, parenting classes, food pantries, mental health providers, budgeting information, etc.

• Assist families in connecting with appropriate groups and/or programs to enhance social connections.

• Facilitate groups and/or other parent support or education programming as required.

• Work independently and within a team on special non-recurring and any ongoing projects.

• Provide assistance in planning and organizing events, groups, workshops, or ongoing programs, including attendance and publicity when needed.

• Maintain an organized calendar schedule of appointments and tasks, maintain accurate documentation of client records, mileage, and expenses, and complete all documentation as required by the Family Support & Education Coordinator.

• Attend individual and group supervision sessions as scheduled by the Family Support & Education Coordinator.

• Comply with nbCC policies and procedures; attend nbCC staff meetings when required.



• High School Diploma or equivalent with a minimum of 4 years of experience with the identified population; or higher education degree in human services related field with a minimum of 2 years of experience working with the identified population. Experience working with children and parents, as well as home visiting, preferred.

• Bilingual, English/Spanish, preferred.

• Experience and comfort working with all types of people in a variety of groups.

• Cultural competence.

• Commitment to working in the community to help families address key issues.

• Demonstrated maturity and self-awareness as it relates to working 1:1 with individuals in the community.

• Understanding and compassion for the needs, limitations, barriers, and capacities of the identified population.

• Ability to understand concepts of confidentiality and privacy.

• Technical capacity and comfort with computer.

• Ability and desire to work in a team environment.

• Flexibility in scheduling with availability for some evenings and weekends, as needed.


Work Requirements:


• Valid driver’s license and insured automobile. Ability and willingness to drive in inclement weather and in rural locations in the northern Berkshire region, as well as attend trainings and mandatory meetings as required by funders. (Negotiable)

• This is an active role, including but not limited to the following activities: lifting and carrying objects and materials; rearranging furniture as needed for events and programming on site and in the community at a variety of locations.



Job Description for Administrative Assistant


The nbCC Administrative Assistant will provide administrative and secretarial support for the Coalition offices, with primary responsibilities to triage youth, families, and community members who are seeking supportive services through the Coalition.


Hours:  Full Time Equivalent

Reports to: Executive Director of nbCC


Education/Experience/ Requirements

• High School Diploma or Equivalent Required/Associates Degree preferred.

• Minimum 2 years of related experience Required/ 3 or more years related experience preferred.

• Experience working with people in a variety of groups

• Flexibility in scheduling with availability for some evenings and weekends, as needed.



• Technical capacity and comfort with computers and computer programs.

• Thoroughness

• Written and Verbal Communication Proficiency

• Flexibility

• Comfort in working with all types of groups and people

• Ability and desire to work in a team environment.

• Cultural Competency


Essential Job Responsibilities (include, though not limited to):

• Answer phones, taking messages, forwarding calls, answering routine questions, and working in cooperation with the staff at nbCC to cover phones.

• Work independently and within a team on special non-recurring and any ongoing projects.

• Organize and prioritize large volumes of information and calls. This will include updating organizational calendars, resource materials, and bulletin boards.

• Establish, develop, maintain, and update a filing system to manage information for youth and families who access services at the Coalition.

• Support the Coalition and the Family Resource Center program in entering data into database systems.

• Provide assistance with meeting minutes and meeting attendance when needed.

• Assisting with overall office management, including but not limited to purchasing supplies, maintaining an office inventory list, and overall tidiness of the Coalition site.

• Coordination of and administration of the day-to-day operations of the family resource center and Coalition, when needed.

• Develop and maintain community networking with other community agencies, organizations, and institutions within the northern Berkshire Community.



Job Description for Family Resource Center Clinician


The Family Resource Center (FRC) will provide Comprehensive Mental Health Assessments, including the Family Strengths and Needs Assessment (FSNA) assessment; short term treatment; and Care Planning to Youth and Families of the FRC.


Reports to: Program Director of the Child and Adolescent Outpatient Services @ The Brien Center

Hours:  Full Time Equivalent

Exempt Status: Exempt


Essential Job Functions:

• Complete diagnostic mental health/substance abuse assessment and provide treatment in individual, family and group.

• Provide assessment to each family referred.

• Provide referral services to appropriate services as indicated by the clinical assessment and FSNA.

• Deliver treatment and assessment to families and youth at the FRC and in the families’ home if indicated

• Deliver treatment in sub-contractors facilities and the designated Family Resource Centers.

• Develop a Care Plan and Family Support Plan for all Children Requiring Assistance (CRA) referred Youth.

• Maintain client records, completing all necessary paperwork in a timely manner including required State documents and authorizations.

• Coordinate treatment components and communicate with all collateral agents and The Contractors for FRC.

• Follow policies of the FRC and the Lead Agency administering the FRC RFR.

• Provide treatment, if needed, within guidelines established by the Brien Center and the FRC

• Follow all policies or the Brien Center and the FRCs

• Provide consultation to community agencies on mental health/substance abuse issues upon request

• Consult to sub-contractors on treatment planning

• Provide Wraparound care planning for all youth and families

• Participate in Milieu activities as indicated by the FRC.


Other Responsibilities:

• Maintain client records, completing all necessary paperwork in a timely manner

• Maintain required productivity level

• Complete all documentation and reporting to the State as directed by the FRC

• Participate in regularly scheduled supervision

• Consultation and supervision to BA level staff, Family Partners, Family Support Workers and/or graduate or undergraduate students

• Attend required meetings and agency trainings

• Other duties as assigned by supervisor and the FRC



• Current licensure and 5 years experience as a licensed Clinician required

• CANS certification is required within first week of employment

• Experience working with Children and their Families in a clinical setting

• Diagnostic and treatment knowledge and skill

• Knowledge of services and human service agencies in Berkshire County

• Extensive knowledge of the dynamics of mental health/substance abuse treatment, intervention and education

• Experience in providing individual and group mental health/substance abuse and family counseling

• Knowledge of community resources

• Ability to work on interdisciplinary team



• Excellent oral & presentation skills

• Leadership talent and the ability to delegate effectively

• Working knowledge of computers

• Knowledge of community resources


Other Requirements:

• Support and maintain the principles and policies of the agency and of the FRC

• Flexibly respond to program scheduling needs, this may include some evening work to meet the needs of families and of the FRC

• Communicate a sense of hopefulness and respect for consumer rights, including Family and Youth Voice and Choice

• Represent the agency in a professional manner in all community contacts

• Demonstrate a commitment to the Agency’s mission, the mission of the FRC and community mental health principles


Working Conditions:

• Works in office; temperature regulated and outreach sites including client’s homes and sub-   contractors buildings

• Facilitate groups in other community locations


Physical Conditions:

• Manual & visual dexterity; correctable

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions


61 Main Street, Suite 218  |  North Adams. MA 01247  |  Tel: (413) 663-7588  |  Fax: (413) 663-9877