Northern Berkshire Community Coalition

Organizing and supporting the Northern Berkshire community for over 30 years!

Job Description for Program Manager/Coordinator for The Family Place

Northern Berkshire Community Coalition (nbCC)


The Program Manager/Coordinator is responsible for providing support to the staff and parents who have engaged with The Family Place program at nbCC. The Program Manager/Coordinator will provide administrative support and oversight to the program staff, as well as provide support services to families at The Family Place site, in the community, and in the homes of families as needed.

Please submit a cover letter and resume along with contact information for three references to nbCC, c/o Amber Besaw, 61 Main Street, Suite 218, North Adams, MA. Hard copies are preferred but submissions may also be e-mailed to The deadline for submission is Wednesday, February 8.


Reports to: Executive Director of nbCC (Program Director of The Family Place)

Hours:  1.0 FTE

Exempt Status: Exempt

Responsibilities: (include but are not limited to)

• Lead staff in planning and organizing events, groups, workshops, or ongoing programs, including attendance if needed.

• Support the coordination of and administration of the day-to-day operations of the family resource center.

• Develop and maintain community networking with other community agencies, organizations, and institutions within the northern Berkshire Community; i.e. attending community advisory committee meetings as requested, attending monthly Coalition forum meetings, as well as other community meetings as appropriate.

• Attend all Performance Management Meetings, Program Development Meetings, and trainings as required by our funders.

• Develop an understanding of the family support work philosophy and the implementation of that philosophy within the services offered to families through The Family Place. In addition, develop the skills to provide family support services to families accessing The Family Place, as needed.

• Assist families with completion of intake paperwork or other supportive documentation, as appropriate.

• Maintain accurate documentation of client records, mileage, and expenses. This includes management of The Family Place program budget and individual budgets for programs within The Family Place.

• Provide office management, including purchasing supplies, maintaining an office inventory list, and overall organization of The Family Place.

• Organize and prioritize large volumes of information and calls, including providing phone reception, answering routine questions about The Family Place, and updating program calendars and bulletin boards.

• Utilize and maintain the computerized database system to manage the information The Family Place collects on families that receive support, as well as programmatic information for our partners and funders. Develop, maintain, and update a filing system to manage this information.

• Prepare all reporting documents for partners and funders as required, with an understanding of the data collected within the computerized database system.

• Prepare all internal reporting documents as required by the Executive Director; i.e. monthly program reports, monthly data reports, and maintaining The Family Place/nbCC database.

• Provide assistance with meeting minutes and meeting attendance when needed.

• Complete all documentation as required by the Executive Director.

• Assist the Executive Director with program development, grant writing, and fundraising for The Family Place program.



• Associates Degree in humans services related field with a minimum of 3 years of experience with the identified population or Bachelors Degree in human services related field with 2 years of experience working with the identified population. Experience working with children and parents, as well as home visiting, preferred.

• Experience with office management and administrative support skills a must.

• Strong written, communication and organizational skills

• Experience and comfort working with all types of people in a variety of groups.

• Patience with and understanding of diverse populations.

• Commitment to working in the community to help families address key issues.

• Demonstrated maturity and self-awareness as it relates to working 1:1 with individuals in the community and in an office setting.

• Understanding and compassion for the needs, limitations, barriers, and capacities of the identified population.

• Ability to understand concepts of confidentiality and privacy.

• Technical capacity and comfort with computers and computer programs.

• Ability and desire to work in a team environment.

• Comfort with taking a leadership role and responsibilities.

• Flexibility in scheduling with availability for some evenings and weekends, as needed.


Work Requirements:

• Valid driver’s license and insured automobile and ability and willingness to drive in inclement weather and in rural locations in the northern Berkshire region, negotiable.

• Physically able to climb stairs to access second and third floor apartments, if needed.


The nbCC is an EOE.

61 Main Street, Suite 218  |  North Adams. MA 01247  |  Tel: (413) 663-7588  |  Fax: (413) 663-9877